Contact support
Email: support@noeapps.com.
For security reports, contact security@noeapps.com.
When contacting support, include the app or product name, a concise description of the issue, the approximate time it occurred, the steps needed to reproduce it, and screenshots when useful. Do not send passwords, API tokens, access keys, or other secrets.
Support hours
Monday to Friday, 09:00–18:00 Europe/Madrid, excluding public holidays in Spain.
Critical and high-priority requests receive an initial response within 1 business day. Other support requests receive an initial response within 2 business days.
Atlassian Marketplace apps
Leaver Guard for Jira
Support for responsibility transfer and related Jira workflows.
Broken Link Guard for Confluence
Support for link analysis and repair workflows in Confluence.
DeleteGuard for Jira
Support for controlled Jira administration workflows.
Service levels
See the public NoeApps Support Service Level Agreement (SLA) for severity definitions, response targets, availability information, and escalation details.